Information we may collect from you
Information (such as your name, email address, postal address, payment details and telephone number) that you provide by completing forms on our website, including if you create a member account, subscribe to any of our services, order any of our products, upload or submit any material via our website or request any information.
Information in connection with an account sign-in facility, your login and password details.
Details of any transactions made by you through our website and of the fulfilment of your orders.
Communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding our website or its content.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our website including, but not limited to, traffic data and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access.
We may record and monitor communications between you and us to ensure quality assurance and compliance.
Your personal information and how we use it
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your personal information and user information only for the following purposes:
- To carry out our obligations arising from any contracts entered into between you and us;
- To identify you when you make contact with us;
- To prevent and detect fraud. We may check your details with fraud prevention agencies. If you provide false or inaccurate information that makes us suspect fraud, we will record this.
- For statistical or survey purposes and market analysis to improve this Website and its services to you;
- To ensure that content from our site is presented in the most effective manner for you and for your computer;
- To administer this website;
- If you consent, to notify you of products or special offers that may be of interest to you.
When you place an order or create an account, you give your consent to receive communications from us based on your interactions with myecohub.com
If you provide your email and subscribe for our newsletters we may send you email alerts for new sales event launches, products, features, enhancements, special offers, upgrade opportunities, events of interest, and one-off marketing promotions. Such alerts may include marketing information about us, our subsidiaries or selected business partners. At any time you can unsubscribe from our contact list by following the unsubscribe instructions on communications sent to you or by contacting us.
Social Media Platforms
We operate social media platforms. These platforms are, in most cases, operated outside of the EU and do not comply with current Data Privacy Act and subsequent GDPR provision although they may well conform to the U.S Privacy Shield protocol.
It is our process and protocol that any personally identifiable data gathered on these platforms is only in response to users interacting out of their own volition with our marketing pages. The contact is deemed as a legitimate business enquiry. The personal contact data is removed from the site once the enquiry is processed or the user has requested so.
Google Analytics: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
Google AdWordsGoogle AdWords remarketing service is provided by Google Inc.You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page also recommends installing the Google Analytics Opt-out Browser Add-on – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.
Facebook & Instagram: Facebook & Instagram remarketing service is provided by Facebook Inc.You can learn more about interest-based advertising from Facebook by visiting this page.
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings.For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Disclosure of you information
We may disclose aggregate statistics about visitors to our website, customers and to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes. Such data will include no personally identifiable information.
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
to our affiliates, to providers of our affiliate network services, or to our agents or contractors who assist us in providing the products and services we offer through our website, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time. Our agents and contractors have strict contracts with us and will only use your information to the extent necessary to perform the services they are providing to us, upon our instructions;
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
Our website may, from time to time, contain links to external sites. If you follow a link to any of those sites, please note that we are not responsible for the privacy policies or the content of such sites and we suggest that you check those policies before you submit any personal data to these websites. We do not provide any personally identifiable customer Personal Data to these third-party sites.
You should bear in mind that submission of information over the Internet is never entirely secure. We cannot guarantee the security of information you submit via our website; any transmission is at your own risk. Our site use top-level Secure Sockets Layer (SSL) encryption technology from Comodo, one of the most advanced security solutions currently available for online payments. Any payment transactions will be encrypted using SSL technology.
We store only the last four digits of your credit or debit card and use only these in any communications with you. The entire card number is, of course, transmitted to the appropriate credit card company to process your order.
You should protect your password and your computer from unauthorised access by others, and always make sure you sign off when you finish on a shared computer.
Storage of your information
You have the following rights under law in respect of your personal information:
- The right to be informed about the collection and use of your personal information;
- The right of access to your information to verify the legality of our use of it;
- The right to request that inaccurate or incomplete information about you is rectified;
- The right to request the deletion or removal of your information where there is no further reason for us to use it (such as you have withdrawn your consent or we no longer provide your children with education);
- The right to restrict the use of your information;
- The right to obtain and reuse the information that we have about you for your own purposes;
- The right to object to certain uses (such as for marketing purposes); and
- The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.
Your right of access can be exercised in accordance with the Act. We are permitted to charge a fee of €10 to meet our costs in providing you with details of the information we hold about you. You also have the right to correct any errors in that information.