Delivery & Returns
myecohubs delivery times have not changed due to COVID-19.
COVID-19 virus is regarded as a national emergency by the government of the Republic of Ireland. In response to this our courier has commissioned a dedicated response team to guide to all their employees and franchisees through precautionary measures to limit potential exposure to the virus. Fastway courier has implemented the highest compliance standards and have ensured that all couriers and staff are trained and equipped to operate to the highest sanitation and hygiene levels. Fastway’s response team raised their emergency response level, which now includes a contactless delivery protocol to reduce the potential contamination of hand-held scanning devices. These measures have been introduced to ensure they can continue to offer a smooth and controlled delivery service.
If you have any future questions relation to your delivery please contact us on info@myecohub.com
Delivery Times
We endeavour to process and ship your order as quickly as possible. Most orders are processed on the same if not the following day of the order. Unless they are on “back order” or ” Out of Stock”.
Once the order is processed nationwide Delivery to the republic of Ireland can take 2-7 working days from dispatch. Once your order is dispatched you will receive an email stating “Order Complete” this is how you know your order is on its way! On a very rare occasions orders may take more than 5 days to deliver, but will notify you of a delay. Bank and Public Holidays may delay delivery times by 1-2 Days.
Orders to the UK & EU are subject to location. To find out if Myecohub ships to you send us an email @ info@myecohub.com .
Returns Policy
If you are not 100% satisfied with your purchase, you can return the product and get a full refund (excluding cost of delivery) as long as the new item is unopened and it is within 7 days of the delivery date.
In an unlikely event you receive an incorrect or defective item, We will offer to refund, repair or replacement item. In the event of a refund we will cover the cost of the return postage and you should expect a full refund (Refunds on a defective item must be processed within 30 days). You should expect to receive your refund within one week of giving your package to the return shipper.
In the event the item is being repaired or replaced we will resend the item as soon as we receive the defective item. If a fault develops after the initial two-month period has already elapsed, the consumer may be asked to prove that the fault was not caused by misuse.
If you need to return an item, simply send us an email at info@myecohub.com stating what the item is, why you wish to return it and when you purchased it. We will then email you instructions on how to return it to us to get your refund.
Backorders
Sometimes an item on our website may be on ” back order” if it is in high demand. If an item is on backorder you will be notified on the check out page before you place the order. This means the particular product is currently not in stock but is due back into stock shortly. We will not have an exact time frame in which these items will be delivered but we will aim to complete your order as fast as possible. If you purchase an item on “back order” you will wait a short period of time for the product to come back into stock before shipping.
Out of stock
If an item is out of stock but is still displayed on the website this means we will be getting it back into stock but we do not have a time frame on when it will be back in stock.